Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of services provided by Cells Aesthetics, operated by AVL Health Limited ("we", "us", or "our"). By booking a consultation or treatment, you agree to be bound by these Terms.

Business Name: Cells Aesthetics
Operating Company: AVL Health Limited
Address: 193 Portland Road, Hove, Brighton BN3 5JA
Email: info@cellsaesthetics.co.uk
Phone: 07595 749822

2. Services

Cells Aesthetics provides professional aesthetic treatments including:

• Laser hair removal using Soprano Titanium technology
• Microneedling treatments
• Mesotherapy injections
• DermaQuest Bespoke Facial
• Dermalux LED light therapy
• Combined treatment packages

All treatments are provided by qualified and insured practitioners. Treatment details, expected results, and potential risks will be discussed during your consultation.

3. Consultations

A consultation is required before your first treatment. During the consultation, we will:

• Assess your suitability for treatment
• Discuss your medical history and any contraindications
• Explain the treatment process, expected results, and potential side effects
• Answer any questions you may have
• Create a personalized treatment plan

We reserve the right to refuse treatment if we determine it is not suitable or safe for you.

4. Booking and Appointments

4.1 Making a Booking

Appointments can be booked via:

• Our online booking system (Pabau)
• Phone: 07595 749822
• Email: info@cellsaesthetics.co.uk
• WhatsApp: 07595 749822

By booking an appointment, you confirm that you have read and agree to these Terms.

4.2 Confirmation

You will receive a confirmation email or message once your appointment is booked. Please check the details and contact us immediately if there are any errors.

4.3 Arrival Time

Please arrive 5-10 minutes before your scheduled appointment. Late arrivals may result in a shortened treatment or rescheduling, and full payment may still be required.

5. Pricing and Payment

5.1 Pricing

All prices are displayed in British Pounds (GBP) and include VAT where applicable. Prices are subject to change without notice, but you will always be charged the price confirmed at the time of booking.

5.2 Payment Methods

We accept payment by:

• Credit/Debit cards
• Bank transfer
• Cash

5.3 Payment for Treatments

Treatments are paid for per session at the time of your appointment unless alternative payment arrangements have been agreed in writing.

5.4 Refunds

Refunds for treatments may be provided at our discretion. Any refund requests must be made in writing.

6. Client Responsibilities

You agree to:

• Provide accurate and complete medical information
• Inform us of any changes to your health or medications
• Follow pre-treatment and aftercare instructions
• Attend all scheduled appointments in your treatment plan
• Notify us of any adverse reactions or concerns immediately
• Treat our staff and premises with respect

7. Treatment Results and Expectations

While we strive to provide excellent results, individual responses to treatments vary. We cannot guarantee specific outcomes. Factors affecting results include:

• Individual skin type and condition
• Age, lifestyle, and health factors
• Adherence to pre and post-treatment care
• Number of treatments completed

Realistic expectations will be discussed during your consultation.

8. Risks and Side Effects

All aesthetic treatments carry some risk of side effects. Common side effects will be explained during your consultation and may include:

• Temporary redness or swelling
• Minor discomfort during or after treatment
• Temporary changes in skin pigmentation
• Rare allergic reactions

Please contact us immediately if you experience any unexpected or severe reactions.

9. Contraindications

Certain medical conditions, medications, or circumstances may prevent you from receiving treatment. You must inform us if you:

• Are pregnant or breastfeeding
• Have active skin infections or conditions
• Are taking photosensitive medications
• Have a pacemaker or metal implants in the treatment area
• Have a history of keloid scarring
• Are immunocompromised

10. Liability and Insurance

Cells Aesthetics maintains comprehensive professional indemnity insurance. However, our liability is limited as follows:

• We are not liable for results if you fail to follow pre/post-treatment instructions
• We are not liable for complications arising from undisclosed medical conditions
• Our total liability is limited to the amount paid for the treatment in question
• We are not liable for indirect, consequential, or economic losses

Nothing in these Terms excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Photography and Marketing

With your written consent, we may take photographs of your treatment area for:

• Your medical records and treatment planning
• Marketing purposes (anonymized or with explicit permission)
• Training and educational purposes

You may withdraw consent for marketing use at any time by contacting us.

12. Data Protection

We collect and process your personal data in accordance with UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Policy for detailed information about how we handle your data.

13. Intellectual Property

All content on our website, including text, images, logos, and design, is owned by AVL Health Limited or our licensors. You may not reproduce, distribute, or use any content without our written permission.

14. Website Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Interfere with other users' access to the website
• Scrape, harvest, or collect data from the website

15. Third-Party Services

We use third-party services including:

• Pabau for booking and client management
• Google Analytics for website analytics
• Social media platforms for marketing

These services have their own terms and privacy policies. We are not responsible for their practices or any issues arising from their use.

16. Complaints and Disputes

If you are unhappy with any aspect of our service, please contact us immediately. We will do our best to resolve the issue promptly and fairly.

If we cannot resolve the matter informally, any disputes will be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.

17. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, or government restrictions.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the new Terms.

20. Contact Information

If you have any questions about these Terms, please contact us: